FAQs, Disclaimers, & Policies

How long does shipping take?
Business days: Monday through Friday, except holidays.

Packages will ship from our office EVERY weekend. If you make a purchase on a weekend, it’ll be shipped on the following weekend. Local (Marianas Islands) packages usually arrive in 1-4 business days from the date of initial shipment. US based packages usually arrive in 7-14 business days from the date of initial shipment. International packages may take 3 or more weeks to arrive.

Due to the transit issues some packages may arrive later than the estimated delivery date. Please be patient as USPS processes these shipments.

Please ensure that you input your correct shipping address. Any mail that is returned for any reason will be re-shipped at the cost of the customer. You may reach out to us at tingzbyt@gmail.com with your order number for more information regarding returned mail. 

Can I meet up locally?

Hunggan (yes)! We offer local meetups on Guåhan (Guam), however you must select your items on the website and send us a DM on Instagram (@tingzbyt) to schedule a meetup. Exact cash ONLY accepted for meetups. All items purchased directly on our website will ONLY be shipped.

What is shipping insurance?

Shipping insurance is a service which protects packages that are lost, damaged, or stolen during transit. An optional charge (varies dependent on location) is added to the shipping cost for each order to cover the shipping insurance fee. This protects you and us in the event that shipping errors occur by the USPS. Shipping insurance is an optional addition and not necessary to make a purchase with us. We highly recommend selecting the shipping option inclusive of shipping insurance for the best experience. 

Where is Tingz by T located?

We are based on the beautiful island of Guåhan (Guam)

 What is stainless steel?

Stainless steel is a strong, durable and rust-resistant metal. Stainless steel jewelry is best suitable for those who'd like to enjoy outdoor activities while using their jewelry.

Can I swim with my jewelry?

You can but it may tarnish quickly if it isn't stainless steel, sterling silver, or 14K gold-filled. Our stainless steel, sterling silver, and gold-filled jewelries are water & heat resistant. Products made of certain metals will be labeled in its description. Please refer to 'Jewelry Care' for details.

Discounts, Promos, and Refunds

In order to receive a discount, any and all discount codes must be applied directly in your cart in the discount/promo code box before checking out. Orders that are placed prior to inputting any discount/promo codes are not eligible for changes i.e. adding the codeAll sales are final however if a customer is willing to accept a refund for their order minus a 5% restocking fee then a refund may be granted. The items/products must be unopened/unused and in the same condition it was purchased. The customer is responsible for mailing the item back to the address they received the package from. After the package is received by Tingz by T and the products are deemed in the same condition they were sent, the refund may be processed. Refunds can take anywhere from 5-7 business days depending on your financial institution. 

 

Policies and Disclaimers

All items sold by Tingz by T are made for their intended use as stated in each product description. All items distributed by Tingz by T are intended for use by those 13 years or older. All items sold by Tingz by T may present a choking hazard— keep out of reach of children and individuals who are unable to distinguish between possible dangers and hazards. Tingz by T and all members and associates are not responsible or liable for any harm or damage caused by items sold and distributed by Tingz by T.

ALL SALES ARE FINAL. Tingz by T does not accept any exchanges or returns once an item has been purchased. In the unlikely event that you receive an incorrect/damaged item please contact us immediately with photographic evidence of your concern and it will be addressed solely at Tingz by T’s discretion. Tingz by T releases all liability of products, including stolen, lost or damaged items, after it has been purchased by the customer.

By making a purchase with us through our website or in-person, you agree to the terms and disclaimers outlined in this policy.